Thank you for shopping at cinana.shop! We hope you are satisfied with your purchase. If you are not completely satisfied with your order, here is our refund and return policy:
- Return Conditions
Return Period: You have 30 days from the date you receive the item to request a return. After this period, we will not be able to provide a refund or exchange.
Item Condition: Returned items must be unworn, unwashed, and in their original packaging. All tags and packaging must be intact and undamaged.
Non-Returnable Items: The following items are not eligible for return:
Clearance sale items
- Return Process
If you wish to return an item, please follow these steps:
Contact Us: Contact our customer service team via email or phone, providing your order number and information about the item you wish to return.
Approval: Our customer service staff will review your application and grant return authorization.
Package Return: Return the item along with the return authorization, ensuring you use a trackable shipping method and retain the shipping receipt.
- Refund Policy
Refund Processing: After reviewing and confirming that the return meets the eligibility requirements, we will process your refund within 5-7 business days. The refund will be returned to your original payment method.
Shipping Costs: If the return is due to our error (e.g., wrong or damaged goods), we will cover the return shipping costs. For other reasons, you will be responsible for the shipping costs.
- Exchange Policy
If you need to exchange items (e.g., different size or color), please apply for a refund according to the return process first, and then place a new order. Direct exchanges are not available.
We thank you for choosing cinana.shop and look forward to providing you with a better shopping experience!